Ethical Manager

Introduction The purpose of this essay is to discuss whether an ethical manager is someone who identifies and effectively manages ethical dilemmas within an organization. To better understand the purpose of an ethical manager within an organization, the concept of ethics needs to de defined and understood. Ethics in organizations and businesses involves identifying what is right or wrong within an organization and then determining to do the right thing.Advertising We will write a custom essay sample on Ethical Manager specifically for you for only $16.05 $11/page Learn More The concept of business ethics has began to be a common practice in most organizations as many managers try to ensure that their employees are doing the right thing in the workplace. Organizational ethics are important to every organization as they provide the necessary foundation for business operations and systems. The modern concept of business ethics is based on individual and col lective judgement on what are proper business ethics when it comes to conducting business transactions and activities. Business ethics encompasses social factors, environmental factors such as technology, economy and political issues, sustainability, the effects of globalization on the company, the society and the well being of employees. The role of the ethical manager in an organization is to ensure that business ethics are observed within the organization especially during times of fundamental change such as economic downturns, mergers and acquisitions, bankruptcies or foreclosures. Such periods of fundamental change are usually marked with the questioning of the organization’s values and beliefs with some of these values being abandoned. There is usually no moral compass that can be used by organizational leaders and managers during such times to ensure that complex dilemmas that are right or wrong have been identified and dealt with. Attention to business ethics in the w orkplace ensures that managers and employees have been sensitized on how they should act ethically during times of crisis or confusion. The role of the ethical manager therefore becomes to manage ethics within an organization or business setting (Samson Daft, 2009). The Role of an Ethical Manager Most organizations and companies around the world do not recognise the need of having an office for an ethical manager as their job tasks are viewed to be similar to those of human resource managers. The role of ethical management is usually allocated to the human resource or personnel manager as they have the appropriate training and experience to manage ethical dilemmas within organizations. During times of fundamental change or ethical dilemmas, the human resource managers are also referred to as ethical managers. Companies that practice ethical management will determine the role of an ethical manager depending on the size of the organization as well as the part time or full time functi onality of the roles. Large organizations have the ability to make the role of an ethical manager to be permanent or long term in nature while small organizations lack the financial capacity to have a full time ethical manager (McNamara, 2010)Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The general role and responsibility of an ethical manager is to effectively resolve ethical dilemmas that are faced by an organization. The ethical manager is trained on how to recognize and identify ethical dilemmas within an organization and how to differentiate between what is right or wrong. There are various ethical dilemmas that are faced by an organization and examples of such dilemmas include excessive profits made by a company within one financial year, greed by corporate managers, exploitation of employees, manipulation of people’s feelings, coercion or inducement of employees by manager s within an organization, unnecessary waste of company resources, invasion of privacy, nepotism where the employment of family members and friends is favoured, favouritism when it comes to financial deals or affiliations, reckless use of authority and negligence, betrayal of trust to gain a business deal, the marginalization of certain groups within the workplace and conflict of interest. There are vary many ethical dilemmas that face organizations around the world and the above examples are but a few of these ethical dilemmas (Chapman, 2010). The responsibility of the ethical manager therefore becomes to handle such dilemmas effectively reducing any negative impact on the organization. The ethical manager is charged with the responsibility of ensuring that preferred behaviours have been achieved within the workplace. This is done by developing codes of ethics, policies and procedures that incorporate the ethical values of the organization that will be used in ensuring the desired b ehaviours have been incorporated within the organization. Apart from developing the code of ethics as well as the code of conduct, the ethical manager has the responsibility of ensuring that ethical dilemmas do not occur within the workplace (McNamara, 2010). The major purpose of any ethics program is to ensure that ethical dilemmas do not occur in the work place at all. Codes of ethics and codes of conduct ensure that ethical dilemmas do not occur as they sensitize employees on how they can minimize cases of unethical behaviour within the organization. The role of the ethical manager also involves the integration of ethical management into the management practices of the organization. This means that when developing ethical values for an organization, the ethical manager will have to incorporate the value statement during strategic planning activities as well as personnel policy development activities. Ethical managers are generally charged with the role of managing the ethical act ivities of an organization as it conducts its business operations.Advertising We will write a custom essay sample on Ethical Manager specifically for you for only $16.05 $11/page Learn More This will involve conducting ethical management activities such as formulating codes of ethics and conduct, identifying what is right or wrong within an organization and identifying the necessary behaviours that need to be achieved by employees to ensure there is successful ethical management within the organization (Gensse, 2006). Ethical Managers and Ethical Dilemmas in Organizations As stated earlier, various organizations face different types of ethical dilemmas during the course of their operations. Some of these dilemmas as stated earlier in the essay include nepotism and favouritism in the work place, dishonesty, negligence on the part of managers or people in positions of authority, invasion of privacy, marginalization of specific groups, coercion or induceme nt and the manipulation of employees do perform duties that are unethical. The ethical manager receives training on how they can be able to identify and resolve such dilemmas effectively to reduce any negative impacts on the organization (Renz Herman, 2010). Large companies and organizations have begun to invest in ethical management to ensure that their corporate images have been promoted and kept clean. The increasing rate of globalization has increased the risk of some of these organizations acting against government regulations and their own codes of ethics. As more companies seek to increase their profits and company portfolios, business ethics at times takes a back seat as companies increase their profit earning activities. Most managers rarely consider business ethics when they are presented with an opportunity to make excessive profits in way that is deemed to be unethical. For example a manager might sacrifice some employees to make a profit or they might betray confidenti al secrets of the business to gain a competitive edge over their rivals. The dilemma for an ethical manager in such a situation arises when they are faced with the task of identifying whether such behaviour is right or wrong (Renz Herman, 2010). While ethical management describes the role of a manager as that of identifying and resolving ethical dilemmas in an effective and efficient way, such activities become difficult when the financial survival of the business is dependent on unethical behaviour. The role of the ethical manager in such a situation becomes difficult as the future survival of the organization is tied to how many unethical activities the organization is involved in. Organizations might have well developed structures and functions that support business ethics but external factors such as economic situations, political issues and technological innovations influence these structures and functions forcing managers to engage in unethical practices to ensure for the sur vival of the business in such environments (Garsten Hernes, 2009).Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Ethical management therefore becomes a difficult activity to perform in such circumstances and the role of the ethical manager becomes difficult when it comes to identifying the right and wrong ethical practices of an organization. Managers of large organizations are charged with the duty of viewing ethical management activities as important because they provide approaches that can be used in dealing with dilemmas so as to reduce ethical complexities within the organization and reduce ay damage to the organization’s corporate image (Garsten Hernes, 2009). Business Examples of Ethical Management A well known example of a company that engaged in unethical behaviour and misconduct was Enron. The managers at Enron engaged in fraudulent activities and unethical behaviour in the pursuit of higher profits and revenues. Enron promoted a culture of competitiveness to its employees which saw it achieving considerable success and recognition from business analyst. The company was howev er experience negative earnings during this time which forced the chief executives at Enron to be unethical to their shareholders and investors by lying about the financial performance of the company. The managers developed questionable accounting methods and engaged in deceptive partnerships that were meant to maintain the investment grade status of the company (Sims, 2003). The executives were convinced that they were doing nothing wrong by arguing that their underhand dealings were for the good of the company which was evidenced by their conflicts of interests with business ethics, their various limited partnerships with organizations such as Blockbuster and the hiding of debt from the company’s balance sheet (Sims, 2003). While many business analysts viewed what the Enron executives did to be wrong, the question of ethics emerged when they performed premature bookings of the company’s earnings to save the image of the company which was that of success and competiti on. The managers and employees of Enron were used to being the best in the industry and having business dealings that failed would be a poor image for the company. The managers therefore resulted to making early book earnings to show that the company was making successful deals. Such a culture eroded the ethical behaviour of the organization (Sims, 2003). The case of Enron is a perfect example of unethical behaviour and ethical dilemmas that face managers and organizations in general. For an ethical manager working in Enron during that period, the ethical dilemma in such a situation would be whether to inform the shareholders and investors of the underhand dealings of the managers or to keep quiet and pretend all was well in the company. While many might argue that the best alternative would have been to disclose the ethical malpractices of the company, the task of the ethical manager would have become difficult when faced with the Enron executives and managers who were determined t o keep the financial state of the company quiet. Conclusion The essay has assessed the aspect of whether an ethical manager is someone who can identify and effectively manage an ethical dilemma. While many organizational theorists might agree with this statement, the different aspects and issues of organizations might muddy this view given the changing business environment that continues to pose major threats on the operations of a business. The role of an ethical manager becomes difficult under certain circumstances especially where senior executives and managers participate in unethical behavior, making it difficult or next to impossible for the ethics manager to perform ethical management. It therefore falls on company regulations and carefully formulated codes of ethics to ensure that the ethical manager can be able to restore proper business conduct in the organization. References Chapman, A. (2010). Ethical leadership, decision-making and organizations. Retrieved from: https:/ /www.businessballs.com/leadership/corporate-responsibility-and-ethics/ Garsten, C., Hernes, T. (2009). Ethical dilemmas in management. New York: Taylor and Francis. Gensse, C. (2006). Ethical management: efficient management, time to change  paradigm. New York: Lulu Inc. McNamara, C. (2010). Complete guide to ethics management: an ethics toolkit for  manager. Retrieved from: https://managementhelp.org/businessethics/ethics-guide.htm Renz, D., Herman, R.D. (2010). The jossey-bass handbook for nonprofit leadership  and management. San Francisco: John Wiley and Sons. Samson, D. Daft, R. (2009). Fundamentals of Management, 3rd edition. Australia: Cengage Learning. Sims, R.R. (2003). Ethics and corporate social responsibility: why giants fall. Westport, Cincinnati: Greenwood Publishing Group. This essay on Ethical Manager was written and submitted by user N1k0las to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

quest for fire essays

quest for fire essays This story happens 80,000 years ago when our ancestors first discovered the power of fire, but did not know how to master it. One day, a peaceful tribe is attacked by apes and wolves. Many die in the fighting and the tribe is forced to leave their territory. They move to a small island, and on their way, they lose their treasurefire. Fire to them is like the door to a house. Without the door, the house will not collapse. But when a robber comes, the house has no protection. Without fire, men can live, but they lose their most powerful weapon when they are attacked. Thus, the tribe is in a great danger. An attack of wolves or other beasts can easily kill them. Because they don't know how to make fire, they send out three members of the tribe to look for fire. On their way, they save a girl but she runs away later. Then the three men are captured by another more advanced tribe (everyone in the area seems to be evolving at a different rate). In the tribe, they meet the girl who they saved earlier and one of them fell in love with the girl. They also learn how to make fire on their own. The three men and the girl flee one day and return to the small island where their tribe is. The people of their tribe are very excited about their return and they are even more exciting when they learn that they can make fire by themselves. From now on, humans life is no more depends on Gods favor. They can manage their own life. In spite of causing me nearly to vomit, this movie has some good aspects. It uses excellent sound effects and perfect makeup technique to make this movie very realistic. There is no dialogue throughout the whole movie, but the body language and gestures of men well explain the story. This movie makes you think a lot about our ancestors, where we came from and how we would survive in a world where the secret of how to make fire is as momentous as we would regard the moon landin ...

Keynesian and Real Business Cycle Theories Essay

Keynesian and Real Business Cycle Theories - Essay Example The effects of the declining trends in economy expand to all the areas such as production, income, consumption and employment level. Therefore it has been an important issue for the economists of all eras to study the main concerns such as the causes of the business cycle and the responsive behaviour needs to be adopted by the policy makers. Despite many explanations provided by the economists the questions remain still controversial. The main groups of economists involved in the controversy are the Keynesian economists and the classical economists. According to the classical point of view the business cycles are the result of disturbances in the production and spending. The classical economists do not find the need of government action in order to counter the recessions in the economy. On the other hand according to the Keynesian economists the wages and the prices do not respond very quickly to the disturbances in the production level and the employment level. Therefore the Governmental action is needed in order to deal with the situation. In the next section the essay will further elaborate the debate between the two school of thoughts. The Real Business cycle theory is the extended version of the classical theory, which sees business cycle as the result of the productivity shocks. According to the Real business cycle theory the reduction in the productivity at temporary basis creates a declining effect on the real wages, employment level and output and increase the interest rate and the prices. The RBC theory finds a positive relation ship between the business cycle and the level of real wage, prices and the overall productivity level of Labour. On the other hand the theory asserts a negative relation ship between the price level and the business cycle. The anti-cyclical trend of price level is taken as failure by many of the critics of the theory. Except the productivity shocks the increase in the Government purchase also increase the employment level, the interest rate and the price level. Hence the classical model undertake the study of both fiscal factors and the productivity shocks. Although the fiscal policy can play its part in order to improve employment level and output but the classical economists do not support the role of Government action and states that the invisible hand can adjust the market to the most efficient level. The role of money in the RBC is neutral. RBC theorists suggest that increasing or decreasing the nominal money supply can effect the price level but cannot effect the output level, employment and interest rate. The statement of money being neutral by the classical economists has been a failure. It has been proven several times that the role of money supply is not neutral and the money supply has been used in many countries as the policy measure for stabilising the economy. In the case of the extended classical theory i.e. misperceptions theory the sudden change in the in the money supply can affect the output. If the consumers can make rational forecasts regarding the macroeconomic variables the such as money supply the Government regulating bodies cannot surprise the consumers since the will make the judgement regarding the actions of the regulating body. Hence according to

Dissection of a Protein Transporter Essay Example | Topics and Well Written Essays - 1000 words

Dissection of a Protein Transporter - Essay Example This will shed light on understanding target pathways and how these target pathways contribute to the overall translocation of proteins across the ER membrane. This also helps in identifying novel components for particular specific pathways and components common for all pathways. Mitochondrial proteins tend to be nuclear encoded and these proteins must be translocated to the compartments within the mitochondria (Copley, 1997; Berg 2002). The final localisation is determined with interaction of nascent polypeptides with inner and outer membrane translocation complexes. Protein synthesis tends to occur in cytosols and in mitochondria, chloroplasts and the location of proteins and crossing of proteins across plasma membrane could be studied using the concept of protein translocation. This essay is based on the discussion of protein translocation and the mechanism involved in such translocation including the reasons why proteins seem to cross membranes and whether it is done as chains or after folding. The translocation of proteins was first experimentally discovered by Blobel in 1970 and he discovered that proteins tend to have signal sequence or a short amino acid sequence and this functions as a code address for the target organelle. mRNA translates into protein with the help of a ribosome and this process of translation takes place within the cytosol (Agarraberes and Dice, 2001, Berg, 2002). When synthesized proteins belong to specific organelles they can be transported through cotranslational translocation or posttranslational translocation. In the cotranslational translocation, the N terminal signal sequence is recognised by a signal recognition particle or SRP at the time when the protein is being synthesized on the ribosome (Agarraberes and Dice, 2001; Berg, 2002). The ribosome protein complex is transferred to the SRP receptor on the endoplasmic reticulum and the nascent protein is inserted in the translocation complex and passes

Marketing Essay Example | Topics and Well Written Essays - 750 words - 27

Marketing - Essay Example Products have a several levels which allow the companies to reach out to meet the needs of the customers (Jobber, 2004). Considering the three main levels and using the example of an automobile industry to gain a better understanding of the products: a) Core Product: The core product is the actual product or service that the customer is actually buying. In the case of an automobile industry the core product that the customers buy is the ‘transportation’. b) Tangible Product or Actual Product: This is the basic requirements that the sellers will need to provide the customers with the core product. Hence in this case the actual product is the car / bike by itself. c) Augmented Product: The augmented product is what is provided by the company to exceed the expectations of the customers. In the case of the automobile industry, this will include aspects like the brand image, brand positioning and after sales services. This however is based on the expected product level. XXXX’s Target market based on demographic bases is mainly people between the ages of 20 and 40. This is simply because these people fall into a category where they look for the cheapest and best options available. In terms of the psychographics, the company offers low cost flights with the obvious levels of safety and security. Hence the main options for the target market will include, individuals that travel a lot for business and need a cheaper solution, families travelling for holidays, people looking for cheaper options to fly. The company will also need to deal with people in terms of their behavioural factors which include the decision roles of individuals like the initiators, influencers, deciders, buyers and also users (Davis, 2002). The other groups that need to also be targeted include the behavioural variables like the benefits, user status, the usage rate, and also occasions. One other aspect that needs to be considered is the buyer readiness

Examining The Objective Of Industrial Training Information Technology Essay

Examining The Objective Of Industrial Training Information Technology Essay Industrial Training (OMT 330) course is compulsory to all students that taken a Diploma in Office Management and Technology program under Mara University of Technology. During the course duration, students need to follow practical training for 15 weeks that as many 4 hour credit. The objective of Industrial Training is to allow practical students to the opportunity to apply the theoretical part of knowledge obtained in academic programs to a practical work experienced. The major purpose for Office Management students is to go through this course so they can gain experiences in administration and management in the organization. An additional objective of this course is to present exposure to the OM114 trainers about the preparation, adding knowledge and to move up their skills in their workplace, along with raising their self-confidence for going into the real world of employment. Beside that, OM114 students also obtained their experiences about the agencies and how the staff in the agencies administrated efficiently. We was able to understand a movement of the duty or the job that given. We also found that each section of agencies always needs cooperation with each other. The purpose of this report is as the evidence that I was done a practical and for my reference in the future. Then, it also requires 30% from the overall grade. Lastly, the most important of the existence of this course, a student will be able to learn and know everything about an agency which I havent know before this. ORGANIZATION BACKGROUND UiTM is Malaysias premier institution of higher learning that has experienced an extraordinary growth since its establishment in 1956. The university has expanded nationwide with 3 satellite campuses, 12 branch campuses, 6 city campuses, 25 franchise colleges and a smart campus for the future. Its formation is based on a vision of outstanding scholarship and academic excellence that is capable of providing leadership in all fields of internationally recognized professional study. This serves as channel for greater strides in the development of the university and the nation. During these years of growth, UiTM has built on the educational infrastructure placed by its founders to a level comparable to many international universities. Today, it draws strength from the initiatives of these leaders to aspire to be world-class in all its activities to explore the frontiers of knowledge, to master new technologies and harvest the abundant riches of diverse cultures, markets and new industries. THE HISTORY OF UNIVERSITI TEKNOLOGI MARA Dewan Latihan Rida (Rida Training Center) 1956 1965 RIDA Training Center was the inspiration of Dato Onn Jaafar, the founder and former president of United Malays National Organization (UMNO). The idea was conceived as a result of a study visit of Sri Lankas rural development programmed in 1951. A working paper of the visit outlined the establishment of RIDA and its objectives of rebuilding the rural society, as well as improving its economy. There were two centers under the auspices of the Rural and Industrial Development Authority: Taman Asuhan RIDA (Kuala Lumpur) and Dewan Latihan RIDA (Petaling Jaya). Dewan Latihan RIDA began operations in November 1956 under its first principal, Tuan Syed Alwi bin Syed Sheikh Alhadi. It was officially opened by Dr. Ismail bin Dato Abdul Rahman, the Minister for Trade and Industry on 14 February 1957. In 1964, Dewan Latehan RIDA held its first convocation and 50 graduates were awarded certificates by Tun Abdul Razak, the then Deputy Prime Minister of Malaysia. Maktab Mara (Mara College) 1965 1967 Dewan Latihan RIDA become known as Maktab MARA or MARA College in June 1965.The name change also meant that the college no longer operated under RIDA and instead become the most important unit of the MARA Training Division. Institut Teknologi Mara (Mara Institute Of Technology) 1967 1999 MARA College was officially renamed Institut Teknologi MARA on 14 October 1967. Its establishment came as a response to a crucial need in the country for trained manpower in the professional and semi-professional levels, especially among Bumiputeras. ITMs rapid development during those years came about with the expansion of its educational programmes, which was in line with the requirements of an increasingly demanding job market. Many courses were internationally affiliated and the institute had advanced diploma courses, which were equivalent to a degree. ITMs development is the best seen in three phases that span a period of 32 years in total. The first phase (1967 1976) came with the declaration of the institute as an autonomous body with its own 300-acre campus in Shah Alam and was placed under the Ministry of Rural Development. The second phase (1976 1996) saw ITM rapidly harnessing its potentials as an institution of higher learning. It led to the passing of the ITM Act of 1976 that placed the institute directly under the Ministry Of Education. Universiti Teknologi Mara (August 26, 1999) In August 1999, the former Prime Minister of Malaysia, Dato Seri Dr. Mahathir Mohamad announced the change of name of ITM to Universiti Teknologi MARA (UiTM). With this acknowledgement from the government, a major restructuring exercise was carried out in order to consolidate the Universitys resources for optimum productivity. UITM PAHANG BRANCH HISTORY Founded in January 1985, UiTM Pahang began operations in a temporary campus in Kuantan. The Pahang state Government allocated 1,000 acres of land in Bandar Jengka. Constructions started in year 1988 and the campus moved from Kuantan to Bandar Jengka in May 1993. The first phase was to accommodate 2,500 students. The existence of UiTM Pahang in the Jengka region acts as a catalyst towards the development of Bandar Jengka. The former campus in Kuantan is maintained as a campus conducting flexible learning and off-campus programs. In year 2002, the Pahang campus has a total enrolment of 5,131 students, with 4,002 in Bandar Jengka campus, and 993 in Bukit Sekilau campus and 136 in the city campus of Raub. Beginning the next intake, the educational study plan will change and the campus will absorb degrees courses and the new students are lucky. UiTM mission; enhancing the knowledge and expertise of Bumiputeras in all fields of study through professional programs, research work, and community service based on moral values and professional ethics. It is important to know the vision of this institution, with phrases and act to establish UiTM as premier university of outstanding scholarship and academic excellence capable of providing leadership to Bumiputera`s dynamic involvement in all professional fields of world-class standards in order to produce globally. Every members of UiTM should be pleased to achieve these mission, vision, and objectives. COMPANYS MISSION, VISSION AND OBJECTIVE UiTM MISSION: To establish UiTM as a premier university founded on the tenets of scholarship and academic excellent capable of promoting Bumiputeras dynamism in all profession field of world-class standard and producing ethical and globally competitive graduate. UiTM VISION: To enhance knowledge and expertise of Bumiputeras in all fields of study through professional programmers, research work and community services founded on moral values and professionals ethics. UiTM OBJECTIVE: To provide maximum opportunities for bumiputeras to persue professionally-recognized programmer of study in science, industry, technology, business, arts and humanities. To provided quality and innovations of study relevant to current market needs and customer demands and in line with the policies of national development. To establish a university-wide human resource development programmed for instilling sound value system within the university community. To ensure that UiTM graduates are adequately prepared to join the local as well as the international workforce. To establish UiTM as a centre of excellence that ensures the sound and effective management of its human resource, and finances and assets. FACULTY OF OFFICE MANAGEMENT TECHNOLOGY The faculty of Office Management Technology has been located at Jengka Branch since 1993. The programs offered by the Faculty are Bachelor in Office System Management (Hons.) and Diploma in Office Management Technology. The Head of Program OM114 (diploma level) is Mrs. Norlaili binti Harun while Mr. Azmi bin Salim is the Head of Program OM 221 (degree level). These programs focus on the office administration of any organization, with emphasis on the office procedures, office management, office automation, office competencies, communication, personality development and second as well as third languages. The main objective is to enhance the backbone operations in any organization. The total number of academic staff is 25 and currently the Faculty has 800 students at Jengka branch. The faculty always makes continuous efforts to ensure that all staff are highly qualified and dedicated in their profession. Students enrolling in the program would have a great learning experience since they will be trained and guided in a friendly environment. The program has been given recognition from various industries since it was first offered. As such, besides offering the program on a full- time basis, the Faculty is also offering the program on a part-time basis. The syllabus that has been covered in diploma level is including administrative management, office competencies, business laws, communication and etc. Students graduating from the program would have promising careers in any organization. Organization chart Name of lectures those not in the picture: Cik Noorsuraya bt Mohd Mokhtar Cik Zuria Akmal bt Saad USE OF OFFICE TECHNOLOGY Office technology is technology of office equipment that being used in completing the office tasks and at the same time it will help our organization to produce a good quality performance. Nowadays, many companies provide the latest technology in the office to help their employees enhance their productivity in order to achieve company goals. In UiTM Pahang, the entire departments including Faculty Office Management and Technology use the basic operation software for the daily tasks. (A) Word Processing Package Word processing package is the most vital method for us to ensure our daily tasks run smoothly. Word processing package that use by our division are including Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Front Page, Microsoft Access and Microsoft Publisher. During my External Industrial Training, I usually use Microsoft Word Processing in daily routine. It includes the preparation of correspondence such as memos, letters, flyers, newsletter, manual, offer letters and other types of printed communication. For me, it is a simple job task and it is easy to be done because I had learned this software through a document processing subject. Through Microsoft Word Processing, we are able to adjust the format of the letter whether it is a left bound or in a right bound format. Beside that, this software enable us to check our spelling and grammatical errors. During my practical, I have been given responsible to prepare letters for invitation speaker in Program Motivasi and Pemantapan Akademik Pelajar, Pelantikan sebagai Pelaras Khusus and others. All of the letter that has been produce by UiTM must have a letterhead, and it is compulsory to state the UiTM Motto. Sometimes, I also need to draft and type a memorandum using a correct format. Normally, Puan Norlaili bt Hj Harun asked me to prepare a memorandum to inform OM114 students about a latest information related to their Academic such as validation date and intersession program. Before that, I have problems in handling a Microsoft Excel Package. But, after been ask by my supervisor to complete a task that uses the software, I gain new knowledge and skills. I have responsible to key in the data including name of the Diplomas students and also all the information about lecturers Faculty of Office Management and Technology. Using a Microsoft Excel, it really teach me to be patient person because it so complicated to adjust the format, layout, and etc. When I am facing a problem in handling this package, Puan Norlaili bt Harun will help me. She willing to spend time to teach me on how to delete cells, edits, and adds cells and so on. I am very grateful for her guidance. (B) On The Job Training During my practical training, I had no problem with any unfamiliar package that was offered to me. For the software that I am not very familiar such as Adobe, I was trained to use the package by my supervisor through guidelines and instructions. (C) Others Office Equipment Computer During my External Industrial Training, I use my own computer because they not provided a computer for trainee. Its maybe because of insufficient budget. Actually, it is compulsory to provide a computer for each staff. Nowadays, computer becomes more vital and the purpose of providing computer is to help the entire task run smoothly. Basically, 90% of our daily task is using the computer. Through an email, the staff will communicate each other and sending the important information faster. Printer Normally computer will links with the printer. The function of the printer is to produce the output that has been process by a computer. I have been exposing in using a printer which is HP Laser Jet Printer. This printer can receive, transmit, store, print and copy any data. It also can produce copies sources such as computer file, graphic scanners, or even pictures. It uses a narrow beam of light to form images on paper. It produces beautiful printed originals with great speed. This printer also will produce an output in graphics or produce in color. Normally, I will used a printer to print an application letter, memorandum, budget, question paper, forms for external practical and also booklet. Photocopy Machine Photocopy machine produces copies directly from an original document. The original can be handwritten, printed or drawn. This machine is used to make copies of any documents. Photocopy will be made in black color or full color. One more thing that I dislike in handling a photocopy machine is when the paper has jammed or stacked. I need to check the tray one by one and put out the paper that has jammed. I have use a photocopy machine to print a letter, receipt, questions paper, brochure, monthly report, minutes of meeting and also certificates. The purpose of copying any documents is for future reference and as a backup file. Usually, the maximum number of copy is 30 copies and if it is more than that, we will riso that document. Photocopying is now widely available and is a fairly economical way to print a small number of books. Facsimiles Machine Sometimes, I need to fax a document such as a letters, proposals, syllabus courses, and forms to outside of the organization. At UiTM Pahang, facsimiles machine only provided at Examination Units and HEA (Academic Affairs Department). Before this, I think that facsimiles machine is complicated to use but later, I notice that my perception is totally wrong. Facsimiles machine is an output device that scan image and sent it electronically over the phone line to be receive by fax machine which print the signal or image the text or photo and recreate it on paper. The types of facsimiles machine that use by the organization is multifunction which is combine an impressive arrangement of office tool. A facsimile automatically reports transmission of a facsimile message upon transmitting the facsimile message. For reporting the message transmission, facsimile numbers of called parties are stored in a memory together with their corresponding telephone numbers. Then, the facsimile message is transmitted to a section called facsimile corresponding to any one of the facsimile numbers receiver. Thereafter, the facsimile immediately dials the corresponding telephone number to transmit a transmission reporting voice message. At one times, I failed to fax an important document to UiTM Shah Alam because the line is so busy. I need to try and waiting for a long time to make sure this document is successfully being sent. TELEPHONE TECHNIQUES Todays telephone technologies play a role key in the demand for worldwide communications. As a worker, we required to use a variety of technologies as well as the telephone for daily communications. These technologies will continue to evolve the organizations search for ways to increase productivity, efficiency and the quality of customer services. Telephone calls are often less time-consuming than a memo, letters or even e-mail. The telephone techniques that used in this company are really consistent with what I have taught in Office Administration II course. Because the telephone is such an important communications tool, I must use proper telephone techniques while answering incoming and making outgoing calls. To create a positive image for the organization, I do my best to develop good communication skills. The voice, pronunciation, grammar, and vocabulary, as well as my attitude, are important in making a good impression when communicate via telephone. During telephone conversation, I have to convey the pleasure and willingness to help, alertness and courtesy. The ensure that my voice sounds friendly; I put a smile on my face before answering the phone. In addition, I put aside any personal matter while handle any business calls. Besides that, I may request to screen calls, give information or take messages. I was instructed to use the telephone system by my supervisor. Usually, my supervisor instruct me to answer the incoming calls, setting any appointments, seeking information, making confirmation, and etc. My supervisor also taught me how to handle the callers. For all outgoing calls, the numbers begin with 9 and followed by contact number. For example, 9 0123456789 for mobile phone and 9 094602022 for any business contact. But if we want to make inside calls, we just use an extension number especially to connect with Head of Programs, lecturers or other divisions. For example, 2323 is extension number to Puan Norlaili Haji Harun, while 2020 is extension number to Financial Department, and so on and so forth. Usually, my supervisor instruct me to answer the incoming calls, setting any appointments, seeking information, making confirmation, and etc. There are several techniques that we can practice in our daily tasks while answering telephone calls: Listen carefully to the caller and try to avoid other interruption. Try to answer the telephone call within the three rings. First step, when answering a phone call is your should greet the caller, identify the caller, offering help and speaking clearly. Focus on the caller. Let the caller satisfied with your services and feel that you are really give a full attention to his/her message. Prepare yourself. Always have a pen, note book and list of the telephone extension, be ready to answer any of the questions from a caller and give accurate information for them. During telephone conversation, I have to convey the pleasure and willingness to help, alertness and courtesy. Transferring calls if necessary. Ask a few information if the caller want to leave a message. Take a message carefully and with the details information such as the caller name, company name, telephone number; date and time of the calls, message, action required and also for whom message need to be transfer. Thank the caller by using the callers name and let the caller hang first. As a trainee, I always practice myself to end the conversation with a positive tone. So, that the caller will know that we are appreciating them. RECORD MANAGEMENT Filling (Records Management) Records management is a vital component of an agencys which have wider management and information systems. The life-cycle concept, as what have been taught in record management can be seen in the three phases of the life of the record are seen as the equivalent of the three biological ages; current, semi-current and non-current records. Filing is the process of storing office records in an orderly manner within an organized system. A records management filing system is a set of procedures used to organize, store, retrieve, remove and dispose or records. The main purpose of records management systems is to ensure records are available when needed so that the organization can operates efficiently. Such a system fulfills this purpose in several ways by: using storage media, providing proper storage equipment and supplier or outlining procedures for filing. Record can be arranged more accurately by numbers because numbers are easier to read and arrange than alphabet letters. A consecutive numeric system expands quickly and easily because new numbered files can be added at the end of the system of drawers or shelves. The UiTM management, also have decided a specific number to file different types of documents such as: 100: Administrative 200: Building Assets 300: Office Equipment 400: Financial 500: Position 600: Main Function/Specific As a trainee, I have responsible to manage variety types of file and usually it happen every day. This is important to make sure all of the relevant information is updated. If the file has been full with documents, then the file need to be closed. The new file will be created and labeled with a specific code. Normally, there are five steps in managing records which is: creation, distribution, use, maintenance, and disposition. The Record Cycle: Creation Created through dictation, handwritten drafts, voice mail, electronic mail, or using computers and word processors. Created outside the business and received through e-mail, personal delivery, fax machine, voice mail and other communication delivery system. Distribution Records must be distributed to persons requiring the data. It may be sent to users within the company or outside the company. Use Used to make and documenting decisions for answering questions, references, or fax. Records used most often shortly after they created. The older records, the less used. Maintenance Filing and retrieving records occur during the maintenance phase. Organization selects filing method and design filing system for efficient retrieval records. Finding records after they have been filed is the goal of filing system. Disposition Disposition will move rarely used records and provide space for new records. During my External Industrial Training, I learned lots of valuable information and it can be concluded as the procedure that has been use in handling a record in our organization is similar with that I have learned in the syllabus of Record Management Course (Part II). COMMUNICATION Communication is the process of sending and receiving messages, whether through exchanging e-mail, giving a formal presentation, or chatting with co-workers around the espresso machine. Communication can be verbal, printed, recorded and so on. However communication is considered effective only when others understand your message correctly and respond to it the way you want them to. Effective communication will help us manage work flow, improves business relationships, enhances professionals image and also provide a variety of other important benefit. In office, Bahasa Malaysia is one of the medium and important language when communicates with each others. As a trainee, I will practiced a good communication skills when try to communicate among the staff at UiTM Pahang especially with the Director, Executive, Head of Programs/Lectures, Guards, Official Clerks and also maintenance staffs. They also give a positive feedback and willing to cooperation with me when handling specific tasks. I will often be called on to communicate across differences in gender, ethnic background, age, profession and so on. So, to make my message effective, I will use concrete language, specific detail and information that is clear, convincing, accurate and ethical. Basically, there are two types of communication which is internal communication and external communication. When we exchange information with people inside in the organization it is called as internal communication and when the information and ideas is exchanges with outside organization, is called external communication. External communication flows into and out of the organization along formal lines (carefully prepared letters, announcement, e-mail, face to face meeting and so on. Preparation of Correspondence One of my major duties is preparing letters. Most of the letters wrote have to be signed by my supervisor. Letter is one of the documents that can be used to exchange the information. When sending written communication to inside or outside of the organization, familiarize yourself with their written communication preferences and adapt your approach, style and tone to meet their expectations. Usually, I will practice a simple technique when preparing a correspondence (letters) which is: Use simple, clear language. Use precise words that do not have the potential to convey multiple meanings. For instance, the word rich has at least half a dozen different meanings, whereas wealthy has exactly one, leaving no room for ambiguity. Be brief. Use simple sentences and short paragraphs, breaking information into paragraph that are easier for your reader to understand and translate. Use transitional elements. Help readers follow your train of thought by using transitional words and phrases. Precede related points with expressions such as in additional, and first, and so on. Address correspondence properly. Use a correct address and simple salutations. During my External Industrial Training, there are three steps, which I used when preparing any letters. After identify the main points (content) that my supervisor has told, I will draft and then typing the letter according the usual format. On this step, I used my own ideas and words to complete the sentences of the letters. After print out the letters, my supervisor will check it to ensure there is no mistake and standardize. Besides that, I also responsible to wrote a memorandum. Memos are used for the routine, day-to-day exchange of information within an organization. Because of their open construction and informal method of delivery (e-mail or interoffice mail), memos are less private than letters. Normally, I will wrote a memos to inform the students about the simple briefing, to booked a laboratories for presentation and also produce memos to appreciate a certain divisions. There are several advantages when using a written media as a medium to communicate. It will allow the users to plan and control the message, offer a permanent, verifiable record and they minimize the distortion that can accompany oral messages and it can be used to avoid immediate interactions. Telecommunication Technology Used Nowadays, telecommunication technology are widely use such as switchboard, facsimile machines, teleconferencing, voice mail, e-mail, telephone and etc. At UiTM Pahang, we were using the Lotus Note (e-mail) to send or receive any information. E-mail offers speed, low cost, increased access to other employees, portability and convenience (not just overcoming time-zone problems but reaching many receivers at once). Its best for brief, noncomplex information that is time sensitive. With such a quick turnaround time, e-mail tends to be more conversational than traditional media. However, e-mail ease and speed can contribute to poorly conceived, confusing messages that waste more time than they save. When my supervisor asked me to send the information for the students or lectures, I will choose an e-mail and telephone as a medium to communicate. We can converse through e-mail and telephone if they confused, they will asked me some questions. Eventually, we should perform good communication skills because every day we will be dealing with the public. I also use facsimile machine to fax document outside the organization. Besides, in UiTM Pahang also use teleconferencing. For example teleconferencing with Vice Counselor UiTM, Dato Shahol bin Hamid. All lecture and staff need to hear the amanat from him who at UiTM Shah Alam. Travel Arrangement Travel arrangements are made in accordance with organization policy. Large firms may have a travel department for this purpose. However, smaller firms may rely on the services of a travel agency or an office worker has to make the travel arrangement for his or her boses. To prepare the travel arrangement, the officer should schedule meetings and appointments to be held during the trip. Shortly, before the trip, contact each individual with whom they plan to meet to confirm the appointment date, time, and meeting place. I had experience this task where I need to make a travel arrangement for my supervisor because she had a meeting at UiTM Shah Alam for two days. I was take to printed form from Administration division and submit it back after fill all the information required in the form. Next, the manager will check the travel management. After it has been approved, the preparation and the groundwork will be arranged. While preparing travel arrangements, usually I use telephone in making reservation in order to fulfill their needs such as accommodation, transportation and food. HUMAN RELATIONS IN THE OFFICE The term human relations in its broadest sense cover all types of interactions among people-their conflicts, cooperative efforts and group relationships. Many organization include UiTM Pahang, are organizing their workers into teams in which each employee plays a part. Organization eager to improve quality, improve job satisfaction, increase worker participation in decision making and problem solving and improve customer service is turning to teams. When working in teams, it can achieve a higher level of performance than individuals because of the combined intelligence and energy of the group. For example, OMSA (Office Management Students Association), KIK (Creative Innovative Group), PSKK (Sport Association), and also the management at UiTM Pahang are already worked in team. They will interact each other and try to resolve a problem together during a meeting. Besides that, they also will organize a program to improve a relationship among the staff, lecture and also students. I had experiences in team activities such as OPKIM (Operasi Khidmat Masyarakat) organize by Faculty of Office Management and Technology which held at Sekolah Kebangsaan Kuala Tahan, Jerantut. Through these activities, all of the staff can be familiar with each other and it will create a friendly environment in the office. Experiences When Dealing With Supervisor It is my responsibility to follow all instruction given fro

Critical Reflections on Health Behavior Change Essay -- SES Impact Upo

The health behavior that I chose to modify for the better was to consume more water each day. My goal for the week was to drink 70 ounces or 8.75 cups of water each day. I chose this as my health behavior change because I know how important it is to consume water, yet I have always struggled with consuming an adequate amount each day. While growing up, I drank mostly milk and different types of juices while neglecting to drink any water unless it was before, during, or right after a sporting event. Although milk and juice are not necessarily bad for me, I know they should only be consumed in moderate amounts. As I became older and found an interest in fitness and nutrition, I realized the many benefits to drinking water. Some of the benefits include helping with weight loss, maintaining balance of bodily fluids, keeping your skin looking young and acne free, increasing brain activity, and most importantly keeping you hydrated. Most of the time I am dehydrated and I know this just by looking at the color of my urine. In the past, I’ve noticed that when I do not drink enough water I feel fatigued and have occasional headaches. When I feel fatigued I have little energy, so I usually just lay in my bed and either watch T.V. or browse the internet on my laptop. However, I soon began to realize that if I keep neglecting my body such a vital factor in keeping me a live, then I will continue to always feel fatigued and waste valuable time where I could be working out, meal prepping for the week, or catching up on my studies. Studies have shown that by not drinking enough water, a person can not only become fat, but they can also suffer many health issues. Some of these issues include asthma and allergies, high cholesterol, bladder... ...amilies may tend to go to fast food venues more often than not because of the convenient access, but also because the food is cheap. Nonetheless, every fast food venue allows free cups of water which means that even people living in a low socioeconomic area still have access to clean water. However, there access to clean water is still limited since they have to actually go to a fast food restaurant to get water instead of just being able to drink from it at home. Works Cited "Clean Drinking Water." UNICEF. United Nations Children's Fund, n.d. Web. 22 May 2015. Krueger PM & VW Chang. 2008. Being Poor and Coping with Stress: Health Behaviors and the Risk of Death. American Journal of Public Health 98:889-896. Mercola DO, Joseph M. "What Happens to Your Body Within an Hour of Drinking a Coke." Mercola.com. Mercola, 12 Jan. 2008. Web. 22 May 2015.